Privacy Policy

Great Southern Holiday Properties

At Great Southern Holiday Properties, we respect your privacy and understand the importance of protecting your personal information.

This Privacy Policy explains the types of information we may collect when you visit our website, make an enquiry or booking, communicate with us, or stay at one of the properties we manage. It also explains how that information may be used, stored and shared.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The information we collect will depend on how you interact with Great Southern Holiday Properties.

When you make an enquiry or reservation, complete your online check-in, contact us or otherwise provide information to us, we may collect details such as:

* your name

* email address

* telephone number

* residential address, where required

* booking and stay details

* number and details of guests included in your reservation

* information provided through your online check-in form

* communications, requests or information you send to us

* information required to process payments and security bond pre-authorisations

* any other information you choose to provide in connection with your booking or stay.

We may receive this information directly from you or through a third-party booking platform or service you have used to make your reservation, such as Airbnb, Booking.com or our online booking system.

How We Use Your Information

We collect and use personal information where reasonably necessary to operate our business and provide services to our guests.

This may include using your information to:

* respond to enquiries and provide quotes

* create, manage and administer reservations

* process booking payments and security bond pre-authorisations

* communicate with you before, during and after your stay

* provide check-in instructions and other information relating to your accommodation

* manage guest requests, issues or feedback

* communicate important information about a property or reservation

* maintain appropriate booking and business records

* prevent or investigate fraudulent or unauthorised activity

* improve our website, guest experience and services

* comply with legal, regulatory, accounting or insurance requirements

* send marketing or promotional communications where you have agreed to receive them or where otherwise permitted.

You can unsubscribe from marketing communications at any time.

Website Information and Analytics

When you visit our website, certain technical information may be collected automatically.

This may include information such as:

* your Internet Protocol (IP) address

* browser and device type

* operating system

* date and time of your visit

* pages viewed

* referring or exit pages

* general website activity and interactions.

This information is generally used to understand how visitors use our website, monitor website performance, identify technical issues and improve the overall user experience.

This information is not generally used by Great Southern Holiday Properties to personally identify individual website visitors.

Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember certain information about your visit.

They may be used to:

* remember website preferences

* assist with website functionality

* understand how visitors navigate and use the website

* analyse website traffic and performance

* improve the content and experience offered to website visitors.

You can usually control or disable cookies through your internet browser settings. Please be aware that disabling some cookies may affect how certain parts of the website function.

Booking Platforms and Third-Party Service Providers

To operate our business and manage reservations, Great Southern Holiday Properties uses a number of third-party platforms and service providers.

These may include our property management and booking software, payment providers, website hosting and analytics providers, communication services, and third-party booking platforms such as Airbnb and Booking.com.

Where necessary, personal information may be provided to these services for purposes including processing reservations, payments, guest communications and providing our accommodation services.

Some of these service providers may store or process information outside Australia.

Great Southern Holiday Properties takes reasonable steps to work with established service providers and to ensure personal information is handled appropriately.

Payment Information

Payments associated with reservations are processed using secure third-party payment systems.

Great Southern Holiday Properties does not generally store complete credit or debit card details directly. Payment information may instead be securely processed and retained by the relevant payment provider or booking platform in accordance with its own privacy and security practices.

Payment details provided through our booking system may also be used to process security bond pre-authorisations in accordance with the terms of your reservation.

Sharing Your Personal Information

We do not sell or trade your personal information.

We may share information where reasonably necessary with third parties involved in providing or supporting your stay, including:

* our booking and property management software providers

* payment processors

* accommodation booking platforms

* property owners where reasonably required in connection with the management of their property

* contractors or service providers where required to resolve an issue relating to your stay

* professional advisers, insurers or authorities where required by law or reasonably necessary to protect our rights or interests.

We only provide information that is reasonably necessary for the relevant purpose.

Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Guest and booking information may be stored electronically within the systems and platforms we use to operate Great Southern Holiday Properties.

Information is retained for as long as reasonably required for booking administration, business, accounting, legal or regulatory purposes and may then be securely deleted or de-identified where appropriate.

Accessing or Correcting Your Information

If you would like to request access to personal information we hold about you, update or correct your details, or raise a concern about how your information has been handled, please contact us.

We will take reasonable steps to respond to your request and, where appropriate, correct information that is inaccurate or out of date.

In some circumstances, we may need to retain certain information for legal, accounting, dispute resolution or legitimate business purposes.

Children's Information

Great Southern Holiday Properties does not knowingly collect personal information directly from children for marketing or website profiling purposes.

Information relating to children may sometimes be provided by a parent, guardian or booking guest where it is reasonably required in connection with an accommodation reservation.

If you believe personal information relating to a child has been provided to us unnecessarily or without appropriate authority, please contact us and we will review the information.

Links to Other Websites

Our website may contain links to third-party websites or booking platforms.

Great Southern Holiday Properties is not responsible for the privacy practices of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, booking systems, service providers or legal requirements.

The most current version will be available on our website.

Contact Us

If you have any questions about this Privacy Policy, would like to access or correct information we hold about you, or have a privacy-related concern, please contact:

Great Southern Holiday Properties

Email: admin@gsholidayproperties.au